Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

• Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.

• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.

• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

• Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.

• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

? WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Microsoft Dynamics 365 Contact Center (CCaaS)

• Dynamics 365 CRM

• Power Platform

• Dataverse

• Azure

• DevOps & CI/CD Pipelines

• Monitoring, Logging & Automation Tools

• Agile / Scrum Methodologies

? WHAT ARE WE LOOKING FOR?

• Years' experience: minimum 10 years in a similar role.

• Bachelor's Degree.

• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).

• Strong experience with Dynamics 365 CRM.

• Strong experience with Power Platform.





• Excellent communication and stakeholder management skills.

• Experience working in Agile environments and DevOps practices.

• Experience leading technical teams and collaborating across multiple squads.

• Azure knowledge is highly desirable.

• English: Advanced (C1).

? WHERE AND WHEN?

• Workplace: Hybrid (TCS Madrid).

• Work Schedule: 09:00-18:00 (including 1 hour lunch break).

• Remote Work: Up to 2 days per week.

? WHAT CAN WE OFFER YOU?

• Permanent contract ? - We offer indefinite contracts from the first day.

• Pay and benefits ? - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

• Work from home options ?️ - We offer you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace ? ?

• Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.





• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/heis hired you’ll receive a very attractivecash award.

• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.

• Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ?

With a presence in 55 countries and more than 590,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute ?

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ?

TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes ?

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance ?

WELCOME, WE ARE WAITING FOR YOU! ?

📌 Lead software engineer (dynamics 365 ccaas) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid