Junior Helpdesk Officer | Schaerbeek, Belgium

We are looking for a motivated Junior Helpdesk Officer to support the IT Service Desk of a leading energy & utilities company in Schaerbeek.

? Location: Schaerbeek, Belgium

? Work regime: Full-time, Hybrid

? Duration: 15 months

? Extension: Possible

? Experience: 1–3 years of IT Helpdesk / Service Desk / Desktop Support experience.

? Key Skills

- IT Helpdesk / Service Desk support
- ITIL certification – required - Mandatory
- Active Directory & user management
- TCP/IP, VLAN, Wi-Fi, 802.1x & basic networking
- Hardware staging and PC/printer/peripheral support
- VPN & basic VoIP knowledge
- Basic videoconferencing & meeting-room technology
- Basic VMware/software virtualization knowledge
- Smartphone/GPRS troubleshooting




- Ticket creation, follow-up and helpdesk tools
- Ability to follow procedures and checklists

? Languages

Dutch + French + English — good knowledge of all three is required.

? Other Requirements

- Valid driving license and access to a car
- Autonomous, versátil and proactive approach
- Strong communication and customer-oriented mindset
- Analytical and solution-oriented
- Professional team player

If you have 1–3 years of relevant IT Support experience, we would be happy to hear from you.

? Interested? Please apply now for more information.

📌 Junior helpdesk officer (España)
🏢 NTek Software Solutions
📍 España