JOB DESCRIPTION
JOB DESCRIPTION
Join us at Zendesk, where we're on a mission to power exceptional service for
every person on the planet. We're accelerating that ambition by building
products rooted in AI, automation, and intelligent customer experiences, because
behind every interaction lies an opportunity to make a human connection.
We’re seeking a proven Enterprise Account Executive based in Madrid, Spain,
driving growth within one of the most dynamic technology markets in the world.
In this role, you’ll help Enterprise organizations transform their customer
experience through AI-driven service solutions that improve efficiency,
scalability, and impact.
You will play a vital role in growing our Enterprise account base. Building
trusted relationships, introducing innovative AI and CX solutions, and expanding
Zendesk’s footprint within high-value, strategic accounts.
What You'll Be Doing:
* Drive top line revenue growth by acquiring new Enterprise customers across
the Iberian Market (Spain & Portugal) and executing strategies to penetrate
companies above 1500 employees.
This will be a role predominantly focused in
new business, so prospecting skills and experience are a MUST.
* Proactively identify and pursue opportunities to expand AI and automation
adoption, cross-selling and upselling Zendesk’s solutions to optimize
customer outcomes and profitability.
* Manage and nurture key customer relationships to ensure satisfaction,
retention, and long-term partnership growth.
* Use data insights, intent signals, and adoption analytics to prospect
effectively, enhance retention, and expand within existing accounts.
* Create quarterly territory and account plans, outlining strategies and
actionable tactics to increase Zendesk’s Enterprise market share in the
region.
* Develop a deep understanding of Zendesk’s AI and CX platform, aligning our
technology to customers’ business objectives and transformation goals.
* Lead complex, multi-stakeholder sales cycles, includin
📌 Enterprise Account Executive (All)
🏢 Zendesk
📍 All