Customer/Technical Support Engineer (XDR/KOI)
for a long term contract position to work on Cortex XDR Support Team based in
Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Have a thorough understanding of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
Well versed with GoogleSuite and MS Office applications
Knowledge and experience in network/Cybersecurity industry a plus
English level of B2+
Infotree Integral Solutions
📌 IT Support Engineer {FULLY REMOTE} (Vitoria-Gasteiz)
🏢 Infotree Global Solutions
📍 Vitoria-Gasteiz
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