Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto;
por favor, lea atentamente la información a continuación.

About the Role

You will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery.

To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability.

What You'll Do

1. Technical Support & Management

- Project Testing ：Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.;
- ITR Issue Handling ：Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process, working closely with the Level-2 TAC team;




establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality.
- Project Delivery ：Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on-time, quality delivery and customer satisfaction.

2. Partner Service Capability Development

- Local Service Partner Layout ：Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country.
- Offline Enablement & Training ：Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training, and workshops;
act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network and wireless solutions.

3. Iron Triangle Teamwork Mode

- Serve as the service/delivery member of the local Iron Triangle (Sales / Solution / Service): join

📌 Country Service Manager (Vigo)
🏢 Ruijie Networks
📍 Vigo