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As ITSM u0026amp; Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations. You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.
Compensaciones / Beneficios
• Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars
• Maintain Major Incident u0026 Post-Mortem Register, driving root-cause analysis governance and preventive actions
• Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow
• Drive Continuous Service Improvement initiatives and present outcomes to leadership
• Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability
• Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors
• Act as governance point for strategic vendors,



surfacing risks and opportunities to Infrastructure leadership
• Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal
• Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio
Responsabilidades
• Bachelor's degree in Computer Science, Engineering, IT, or related discipline
• 6–8+ years of experience in IT infrastructure, governance, service management, or vendor management
• ITIL v4 Foundation certification
• Hands-on expertise with ServiceNow (ITSM, ITOM)
• Proven track record defining SLAs/KPIs and building executive dashboards (Tableau preferred)
• xqbhyrx Contract lifecycle management experience
• Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.)
• Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization
• Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO
• Excellent written and executive-level verbal communication in English
• Analytical, data-driven, outcome-oriented mindset
Requisitos principales
• Hybrid work plan
• Versátil Remuneration Plan
• Wellwo wellness platform
• Wellhub gym network access
• Global Family Leave Policy
• Stock ownership program

📌 ITSM & Vendor Management Specialist (Barcelona)
🏢 Schneider Electric
📍 Barcelona