B2B Customer Success Representative (German Speaker)

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven

B2B Customer Success Representative

to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Customer & Dealer Management • Manage a portfolio of Direct Countries dealers across EMEA • Build strong, long-term relationships with assigned dealers • Ensure high levels of customer satisfaction through quality service • Act as the main point of contact for operational and service-related topics

Order Management & Operations • Manage and validate the orderbook for assigned dealers • Perform order entry in SAP (ERP system) • Track and follow up orders, liaising with warehouses and logistics teams • Ensure on-time and in-full delivery (OTIF) • Handle operational issues such as refusals, returns and warranties • Manage proforma processes





Data & Reporting • Prepare and maintain customer order databases • Analyze data and performance indicators to support decision-making • Provide reporting on key KPIs and service levels • Ensure accuracy and consistency of customer data

Cross-functional Collaboration • Collaborate with Sales teams to support dealer performance and satisfaction • Work closely with Supply Chain and Operations teams to resolve issues • Handle dealer and sales queries efficiently and professionally

Position requirements: Qualifications: • Fluent German and English (mandatory) • Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) • Knowledge of SAP, Salesforce and Excel • Strong data orientation and analytical skills • Understanding of sales processes and logistics flows Competences: • Strong customer service mindset • Proactive and solution-oriented • High attention to detail and organizational skills • Strong communication and interpersonal skills • Ability to work cross-functionally • Adaptability in a fast-paced environment

Preferred • Additional European language is a plus

What we offer Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry €10 meal voucher for every day worked from the office Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday) 7 additional remote working days per year Employee discounts on products across our brands

Sounds like you? Apply now and join our Customer Success team in Europe.

📌 B Customer Success Representative (German Speaker) (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat