IT Support Engineer / Plant IT Support Engineer

Role Description We are looking for hands-on

IT Support Engineers along with MSSQL DBA’s for a large project

to provide onsite technical support within manufacturing and industrial locations.

The role will focus primarily on

day-to-day user support, desktop support, application support and local IT troubleshooting , while also assisting with infrastructure and project activities such as Windows upgrades, device refreshes, network issues and local systems support.

This is a broad support role. Candidates are

not expected to be specialists in every technology listed , but should have a good general IT support background

and be comfortable working independently onsite.

Key Responsibilities Provide onsite

1st/2nd/3rd line IT support

to users.

(Either 1st or 2nd or 3rd - depending on your experience) Troubleshoot Windows desktops, laptops, peripherals and standard office applications. Support Microsoft Windows and Microsoft 365 environments. Assist users with hardware, software, login, connectivity and application issues. Support local networking and connectivity issues. Assist with

Windows upgrades, PC refreshes and migration projects . Support local printers, scanners and other workplace technology. Provide basic support around

Cisco networking . Support virtual environments such as

VMware

where required. Assist with





MS SQL-related application/database issues

and escalate specialist DBA issues where necessary. Support

MES / manufacturing systems

used within the plant. Assist with

CAD and engineering applications . Support backup/recovery tools, including

Rubrik , where used. Log, manage and resolve incidents and service requests. Liaise with central IT teams and specialist support teams when escalation is required. Maintain local IT documentation and asset information. Support neighbouring sites where practical and geographically appropriate. Provide holiday/sickness cover where required.

Essential Skills Experience in either

IT Support, Desktop Support, Service Desk, Field Support or Site Support or DBA . Strong Windows desktop support skills. Good knowledge of Microsoft Office / Microsoft 365. Comfortable troubleshooting hardware and software issues. Basic networking knowledge. Good communication and customer-facing skills. Able to work independently onsite. Willingness to support users in a manufacturing / industrial environment.

Experience with any 4 of the following is essential: (You do not require all noted below) Cisco networking VMware MS SQL MES systems Rubrik Windows Server Active Directory CAD applications PowerShell Manufacturing / automotive IT support ITIL environments Windows upgrade / migration projects

Experience 2+ years of IT support experience

📌 IT Support Engineer / Plant IT Support Engineer (Sevilla)
🏢 US3 Consulting
📍 Sevilla