Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.

KEY TASKS Ensuring a warm, welcoming environment to students, parent and visitors to the sites

General support to the Manager and job cover in his/her absence.

Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.

Working with the General Manager to ensure the sites are safe environments in which to live and work.

Working to a set budget.

Assisting with the marketing, lettings and promotion of the accommodation

Undertaking regular inspections of flats

Undertaking routine daily/weekly safety inspections and updating the web based safety

Management system

Establishing and developing working relationships with suppliers and contractors

Supporting the site team

Being part of the out of hours rota for emergencies

Supporting the management of the site in compliance with ANUK National Code of standards

Working with University accommodation team delivering a quality service





Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies

General support to the team in reception when required.

You may be required to undertake other duties from time to time as the company may require

KNOWLEDGE AND SKILLS Experience with students or within the University Sector preferred but not essential

Experience of working within the Hospitality sector preferred

Experience of working to budgets and targets

Experience in producing weekly and xiphteb monthly KPI reports

Excellent communication skills displaying sensitivities to and understanding residents needs

Excellent leadership and management skills

Self-motivated and results driven

Strong Local knowledge

Experience managing an Operational budget desirable

Good level of computer literacy using Microsoft Word, Excel and Outlook

Must be pro-active and able to use initiative in order to make the site the best available

Multi Lingual essential – Spanish and English

Knowledge of the local community and city wide knowledge

📌 Assistant Manager Aravaca (Madrid)
🏢 Livensa Living
📍 Madrid