Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities

- Act as OPU Champion in Spain for Vault MLR issues.
- Serve as Veeva Vault Corporate Representative in Spain.
- Handle incident management for Vault.
- Oversee management of Vault Spain users.
- Manage new Vault releases and demands.
- Manage Corporate Vault requirements and actions requested by Corporate
- Vault.
- Communicate Vault MLR bridge between Corporate and Spain users.
- Provide training to local Spain users on new releases.
- Manage Spain Vault MLR teams.
- Coordinate with Compliance Medicine on Vault MLR topics.
- Provide Veeva CRM support, including survey management.
- Manage technical incidents at the DataSteward level.
- Manage local BIConnection tool.
- Manage and participate in Business Solutions projects.

Requirements

- +3 years of proven experience in business Analysis and technical support within IT environments.
- Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
- Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
- Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.
- Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
- Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
- Languages: Advanced English proficiency (C1 level minimum), both written and spoken.





Desirable / Value-Add Skills (Pluses)

- Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
- ITSM Tools: General knowledge or familiarity with ServiceNow

What do We offer

- Permanent contract.
- Versátil Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM)

agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities,

and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate,

Education, and Non-Profit, delivering omnichannel experiences in Customer Service,

eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent,

#Flexibility, #Commitment, and #Innovation. We grow #Together.

📌 Consultant (Veeva / Salesforce) (España)
🏢 Omega CRM, A Merkle
📍 España