Empresas: Minor Hotels Europe Americas The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions: - Continuous evaluation, through listening, monitoring, etc. - Feedback Individual/group sessions with agents. - Management - Coordination and continuous monitoring of the team of agents. - Creation and monitoring of action plans to achieve objectives. - Constant reporting to platform managers. - Control of the sizing and balance of the workload. - Resolution of doubts and incidents. - Team management and motivation. - Quality Management.

What are we looking for?

- We are looking for an experienced Call Center coordinator for a team of agents.

- Oriented towards objectives and results.

- Native/Bilingual Level of English - Communication skills, persistence, ability to work in the face of challenges,



initiative and decision making, with leadership capacity.

- Teamwork.

- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once.

- Organized and methodical person.

- Critical thinker and problem-solving skills essential Offered - Integration into a dynamic team, focused on excellent service.

- Remuneration according to the position.

- Continuing Training Plan to enhance professional development - Access to the e learning training platform - Commissions as a percentage of objectives.

- Possibility of functional, national and/or international mobility - Incentives and Benefits Plan.

- Ticket Restaurante.

- Hybrid work model Requisitos :

📌 Coordinator cro madrid - (madrid)
🏢 Minor Hotels Europe u0026 Americas
📍 Madrid