The Customer Service Specialist is responsible for the delivery of high-quality support to external customers and will be based in our offices of Villadecans, Gavà (Barcelona).

He/She should strive daily for maximizing sales, continuously improving our service standards through excellence by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner ans should anticipate the needs of the customer and work to prevent any interruptions in the service. This individual must be an independent thinker and be able to establishing cooperation with the sales team as well as other internal departments.

KEY RESPONSIBILITIES

- Answer customer calls and reply to customer emails.
- Enter orders into the ERP and follow the order progress through to delivery.
- Navigate and communicate with customers via customer web portals if applicable.
- Develop expertise for identifying product, increase availability and minimize lead times.
- Maintain accurate and organized records of orders, credits, returns.
- Resolve customer issues professionally and in a timely manner.
- Support team selling efforts, follow through on inquiries.
- Participate in customer calls, team calls and meeting.




- Active contribution to achieve or exceed monthly sales budget
- Provide inputs to the Supply Chain Manager regarding product demand evolution and missed sales opportunities

REQUIREMENTS

- At least 5 years in the rubber/tyre industry, automotive equipment or machinery sectors.
- Fluent in English
- Second language knowledhe is a nice to have
- Experience in B2B, internal sales, telemarketing, online technical support or field sales.
- Degree in Economics or Marketing.

This position is open to applicants of all genders and is offered in accordance with the principles of equal opportunity and non-discrimination.

The gross base salary range for this role is between EUR 25.000 and EUR 30.000. The final offer will be determined based on objective criteria, including relevant qualifications, professional experience, role-related skills, competencies, internal equity and the approved salary structure.

Variable pay, bonus eligibility, allowances, benefits or collectively agreed pay conditions will be communicated separately.

Where a collective bargaining agreement, tariff wage structure or local employment legislation applies, the applicable terms will be followed.

📌 Customer Service Specialist (España)
🏢 Yokohama Tws
📍 España