About Us

HBX Group is a leading general travel technology partner, connecting hotels, transport, activities, and payments through a network of 300,000 hotels and 60,000 clients across 190 markets. We combine technology, data, and people to help our partners grow, driven by our "global approach, local touch" mindset.

Job Summary The Digital Client Success Specialist (DCS) manages a portfolio of hotel clients, helping them grow direct online revenue through digital marketing, distribution, and revenue optimization strategies. Acting as a trusted advisor, the DCS drives performance, strengthens client relationships, and ensures high levels of customer satisfaction.

Key Responsibilities

- Manage and develop a portfolio of hotel clients, driving revenue growth and account performance.
- Define objectives, growth plans, and commercial strategies with clients.
- Monitor direct channel and digital marketing performance, identifying optimization opportunities.
- Recommend and implement initiatives to increase direct bookings and profitability.
- Advise on digital marketing activities including SEM, email marketing, promotions, and affiliate marketing.
- Support pricing and revenue management strategies.
- Introduce new Roiback products and services to clients.
- Act as the main point of contact,



coordinating with internal teams to resolve issues.
- Build strong client relationships through regular meetings and business reviews.
- Deliver performance reports, insights, and recommendations.

Skills & Experience

- Experience in Account Management, Client Success, Digital Marketing, Revenue Management, Hospitality, or a similar commercial role.
- Strong relationship management, communication, and presentation skills.
- Commercial mindset with proven ability to drive revenue growth.
- Analytical and problem-solving skills with a data-driven approach.
- Experience managing client portfolios and performance objectives.
- Knowledge of digital marketing channels (SEM, email marketing, affiliate marketing, etc.).
- Strong organizational skills and ability to manage multiple priorities.
- Hospitality, travel, or hotel technology industry experience is highly desirable.

We are open to candidates based in Mallorca or Barcelona.

At HBX Group, we believe diversity fuels innovation and strengthens our mission to make travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected. Join us and help shape a future where diversity and equal opportunities truly make a difference.

📌 Direct Channel Specialist (Roiback, Mallorca/Barcelona) (España)
🏢 HBX Group
📍 España