Alcance

Oversee operations and workers during scheduled shifts of Front Office team.

Responsabilidades y áreas de actuación

Ensure when entering or leaving the shift, that all situations that occurred of relevance in the previous shift are checked and analysed by both shift managers, as well as all matters that remained pending resolution.

Contact the Housekeeping after the blocking of the rooms in order to inform about the number of planned entries

Analyse and check the entries of the day (customer name and assigned room), the blocking of rooms, special requests from customers and VIP's customers, in order to ensure that no failures do occur;

Remove in each shift listings from the Opera system , lists of traces with the information on the blocking of rooms on aspects to be taken into account regarding the customers and lists of shift reports.





Competencias de comportamiento

Planificación y organización (Ser Eficiente)Cómo afrontar la complejidad (ser eficiente)Liderazgo y desarrollo de las personas (Ser colaborativo)Orientación empresarial (ser productivo)Orientación hacia los objetivos (Ser Eficiente)Adaptación a la transformación (Ser Ágil)Orientación al Cliente (interno y externo) (Ser Apasionado)Trabajo en equipo (Ser Colaborativo)Análisis y resolución de problemas (Ser Eficiente)Resiliencia (Ser Ágil)Rigor y atención al detalle (ser eficiente)Proactividad (Ser Eficiente)Conciencia ambiental y social (Ser Consciente)

Competencias técnicas

Customer ServiceFront Office ServiceEnglish

📌 Front Office Shift Leader - PestanaGran Vía Madrid
🏢 Pestana Hotel Group
📍 Madrid