Madrid, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.

If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a integral financial environment.

Why This Opportunity Stands Out

- International banking project with strong brand exposure
- Permanent contract after only 3 months
- Competitive salary + annual bonus
- Paid training & structured onboarding program
- Multicultural and international working environment
- Multichannel support (phone, chat, email)
- Access to shift rotation including night shifts

Position Details Role: German Customer Support Specialist – Banking Sector

Location: Madrid

Start Date: 16/09

Contract Structure

- 3-month temporary contract (initial phase)
- Permanent contract based on performance

Salary Package – Madrid
- €22,800 gross/year
- €1,200 annual performance bonus

Your Responsibilities As part of the German banking support team, you will:
- Support customers via phone, email, and chat
- Handle banking-related inquiries and front desk incidents
- Deliver fast, accurate,



and customer-oriented solutions
- Maintain high service quality standards
- Ensure efficient resolution of customer issues
- Provide professional support to German-speaking clients

Training & Working Hours

Initial Training

Starts: 16/09

First 5 weeks

- 09:00 – 15:00 (initial schedule)
- Gradual increase up to 35h/week

From Week 6 onwards
- Full-time: 39h/week

Available Shifts (Madrid Only)
- Morning: 07:00 – 16:00

Candidate Profile We are looking for candidates who:
- Are native German speakers (mandatory)
- Have Spanish level B2 or higher
- Are confident in customer communication
- Can multitask in a fast-paced environment
- Have strong empathy and problem-solving skills
- Are available to start on 18/05/2026
- Have experience in customer service or banking (a plus, not required)

Recruitment Process
- Record a 2-minute video introduction in German
- 175-word handwritten German test during interview
- Final review by German banking recruitment manager

Why Madrid?

Living in Madrid means

- Fast-paced international career environment
- Strong expat community
- Excellent social and cultural life
- Career growth in financial services

Apply Now Take the next step in your international career and join a growing banking support team in Madrid.

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