Company Description Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients worldwide, enabling organizations to focus on their core business. The company offers a broad range of solutions, including on-site engineering resources, server and network maintenance, and cloud computing services to support diverse technology needs. Swiss IT Solutions helps clients achieve their business goals by leveraging reliable, scalable IT services.

A team of experienced, tech-savvy professionals prioritizes understanding client objectives and delivering tailored, high-quality support.

Role Description The Desktop Engineer role is a full-time, on-site position based in Zurich. This role is responsible for installing, configuring, and maintaining desktop computers, operating systems, and business software for end users. Day-to-day tasks include providing technical support, diagnosing and resolving hardware and software issues, performing troubleshooting, and managing software updates and patches.

The Desktop

Engineer will coordinate with other IT teams to support network connectivity, security policies, and asset management, while documenting solutions and maintaining accurate records of incidents and configurations. The role also involves proactively monitoring workstation performance, contributing to IT improvement initiatives,



and ensuring a reliable, secure desktop environment for all users.

Qualifications

- Strong knowledge of desktop computers and related hardware components, with experience in deployment and lifecycle management.
- Proficiency in technical support and troubleshooting, including diagnosing and resolving user issues in a structured, timely manner.
- Hands-on experience with operating systems (e.g., Windows, macOS) and basic familiarity with system administration tools and best practices.
- Capability in software installation, configuration, and updating, including standard office suites and business applications.
- Good understanding of endpoint security, antivirus tools, and backup procedures.
- Effective communication skills, with the ability to support non-technical users in a clear, respectful, and patient manner.
- Organized, detail-oriented work style, with strong documentation and ticketing skills.
- Ability to work on-site in Zurich, collaborate within a team, and manage priorities in a dynamic environment.
- Relevant vocational training or degree in IT, Computer Science, or a related field, or equivalent professional experience.
- Previous experience in a desktop support or IT helpdesk role is an advantage; fluency in English, and German skills are beneficial.

📌 IT Support Engineer (Madrid)
🏢 Swiss IT solutions CH
📍 Madrid