You will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery. To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability.

Technical

Support & Management Project Testing:Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.; ITR Issue Handling:Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process, working closely with the Level-2 TAC team; establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality.

Project

Delivery:Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on-time, quality delivery and customer satisfaction. Partner Service Capability Development Local Service Partner Layout:Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country.

Offline





Enablement & Training:Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training, and workshops; act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network and wireless solutions. Serve as the service/delivery member of the local Iron Triangle (Sales / Solution / Service): join account planning, opportunity pursuit, and bidding with sales and solution teams; inject the service perspective into proposals, surface delivery risks early, and share field intelligence — supporting local business growth and the development of the service industry. Bachelor's or Associate degree in network engineering, computer science, or a related discipline — or equivalent practical experience. ~3+ years of technical support and implementation experience in networking (switches, routers, VPN, wireless, etc.).

Experience with Cisco, HPE/Aruba, Ruckus, Huawei, or Juniper is a plus. ~ CCNP/CCIE, HCIP/HCIE, JNCIS/JNCIP, HPE ASE, Aruba ACMP, etc. ~ proven ability to develop channel partner service capability and grow the local service ecosystem. ~ able to prioritize and run multiple engagements in parallel, and to manage delivery projects — planning, execution, closure, schedule and risk control, and cross-functional coordination. ~ Fluent written and spoken Spanish and English; Mandarin Chinese is a plus. Exposure to a integral networking vendor's full product portfolio and enterprise customers Direct impact on partner capability and regional service quality

📌 Manager Ondersteunende Diensten (Vitoria-Gasteiz)
🏢 Ruijie Networks
📍 Vitoria-Gasteiz