? We’re Hiring: Pre-Sales Support - French & English Speaker

At Netzon Group, we’re growing fast—and we’re looking for motivated Pre-Sales Support professionals to join our International Team in Barcelona for our Netatmo Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

? About the Role

As a Pre-Sales Support professional, you will support Netatmo customers with pre-sales inquiries, product information, pricing, shipping, refunds, and delivery-related questions. You will also investigate customer requests using internal tools and help ensure issues affecting the online store are properly escalated and reported.

✅Key Responsibilities

- Manage delivery-related disputes with various carriers.
- Provide customers with information about parcel tracking, refund updates, shipping fees, and pricing.
- Answer pre-sales inquiries about Netatmo products.
- Use internal tools to investigate and resolve customer requests.
- Escalate and report any issues affecting the online store to the relevant team.
- Follow up on customer requests and provide accurate information.

?What We’re Looking For





- Fluency in French and English.
- A passion for helping customers and a customer centric approach.
- Good problem-solving skills and attention to detail.
- Ability to investigate customer requests and find appropriate solutions.
- Ability to work effectively as part of a team.

? What We Offer

- Start Date: ASAP.
- Contract: Temporary until December 31 (1 Month of probation with possible extension for 2027)
- Full-Time: 39 hours per week.
- Working Hours: Monday to Friday from 9:00 AM to 6:00 PM.
- Salary: €22,173.48 gross per year.
- Performance Bonus: €100 gross monthly based on KPIs.
- Top Performer Bonus: €150 monthly based on KPIs.
- Working Model: Hybrid (6 days per month in office).
- Training: 1 week
- Office Location: Barcelona (Eixample).

? Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide.

? Start your career with us—apply now and become part of our growing team!

📌 Pre-Sales Support Agent- French & English Speaker (Barcelona)
🏢 Netzon Group
📍 Barcelona