About the job Genesys Cloud - Software Engineer Genesys Cloud Software Engineer | International Projects

Your role You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.

Your Main Responsibilities Will Include

Develop and maintain customer experience flows using Genesys Cloud Architect

Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)

Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services

Implement routing logic, automation, and configurations for voice and digital channels

Contribute to the integration of chat and email channels in Genesys Cloud

Participate in integrations with WFM (Workforce Management) systems within CCaaS environments

Create technical design documentation and process flows using Microsoft Visio

Apply SOA (Service-Oriented Architecture) principles in system design and integrations

Collaborate with cross-functional teams to deliver solutions aligned with business needs

Troubleshoot issues, optimize performance, and ensure platform stability

What we are looking for

5+ years of experience working with Genesys Cloud, including Architect flows and API integrations

Experience with:

Genesys Cloud

Genesys Engage (on‐premise)

Experience in:

Integration of chat and/or email channels

Working with WFM systems or similar integrations in CCaaS environments

Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)

Experience creating technical documentation and flow diagrams in Visio

Understanding of SOA design principles

Ability to translate business requirements into technical solutions

Experience troubleshooting and ensuring platform stability





Familiarity with cloud environments, security basics, and version control

English level B2+ or higher

Nice to have

Experience with real-time integrations in contact center environments

Knowledge of event-driven architectures

Experience with bots or conversational AI

Exposure to CRM systems

Certifications in Genesys Cloud or cloud providers (AWS)

Soft skills

Analytical and problem-solving mindset

Strong communication and teamwork skills

Attention to detail

Adaptability in dynamic environments

What we offer

Opportunity to work on international cloud contact center projects

Collaboration with experienced engineering teams

Adaptable and modern working environmentCareer growth opportunities

Competitive compensation package

Interested? If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.

Apply now and let's talk!

Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a [email protected]

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📌 Genesys Cloud - Software Engineer (Madrid)
🏢 Vortech Pci Group
📍 Madrid