Customer Success Manager (m/w/d)

Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services. Role

Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business. Tasks





build and maintain strong customer relationships provide excellent customer service support providers with knowledge and tools to optimize participation in exclusive events collaborate with Sales team on upsell and portfolio sales communicate value of our services and event concept effective time management precise and detail-oriented work Profile

experience in a customer-facing role proven success in building and maintaining long-term relationships excellent communication and interpersonal skills fluent German and professional English analytical thinking independent and collaborative work ability Offer

competitive compensation with base salary, commissions, and starting bonus onboarding program career opportunities in Europe up to 12 extra vacation days local benefits such as gym or massage discounts general community and diversity Recruitment

video screening interview with Hiring Manager second interview with Team Manager

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📌 Customer Success Manager (Madrid)
🏢 Management Events International Oy
📍 Madrid