Job Title:

Customer Service Representative (Spanish - Speaking) On Site TR02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What you will do in this role

As a Customer Service Representative on our team, you will:

- Respond appropriately tocustomers’requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projectswhererequested
- To understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemanner
- To attend regular Team Meetings
- To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfaction

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.





Concentrix is a great match if you :

- Are native in Spanish and proficient in English
- Have previous experience in a similar position and industry
- Have basic sales skills, upselling and cross-selling
- Are in good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

- Very goodcommunication, listeningskills
- Customer care skills – ability to listen to and understand the customers’ needs
- Ability to work in a team
- Resistanttostress
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs

What’s in it for you

- Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,
- Salary 18.710,98 euros gross/year + up to 1.500 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you’ll be working on
- Career development programs and specialized courses

Experience the best version of you!

Concentrix is an equal opportunity employer__

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)

Time Type:

Full time

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📌 Customer Service Representative (Spanish - Speaking) On Site (Barcelona)
🏢 CNX
📍 Barcelona