Sales Support Specialist (Full-time, Permanent)

Hybrid - 2 to 3 office days in Barcelona

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our integral network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you'll find direction, opportunity, and belonging with us.

What does a Sales Support Specialist role mean at Prinova? As our business continues to grow, and our geographical reach widens, our customers' experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers.

The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task - all while maintaining a high level of accuracy.



It is important to be able to work across simultaneous projects, often under pressure.

What's in it for you?

Personal growth, including training and development opportunities

Discretionary Bonus

Travel

What to expect?

Taking, confirming and inputting customer orders

Monitoring customers and liaising closely with commercial, logistics and quality departments

Inputting purchase orders

Dealing with customer queries and responding in a timely manner

Sending requested quality documents to customers and liaising with the Quality team when necessary

Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses

Sending price quotes to customers, liaising with the Product Management team and collecting necessary information

Assisting with lead qualification

Arranging and following up on samples

Logging opportunities and quotes in the CRM system

Supporting sales reps with follow ups on open quotes, opportunities and sample requests

Updating CRM data to ensure sales reps have accurate and up to date information

Assisting with the preparation of tender documents or contract renewals





Acting as the first point of contact for internal requests on behalf of the sales teamEnsuring sales reps are informed of any customer issues, delays or operational changes

Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits

Monitoring shipments to customers when necessary and ensuring high levels of customer service

Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts

Producing reports for senior managers

Making travel arrangements for senior managers and, as required, for members of the commercial team

Does this sound like you?

Fluency in English and French is essential

Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Excellent communication, interpersonal, and customer service skills (internal and external).

Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.

Sound understanding of CRM and/or ERP systems and their functionalities.

Confident interpreting data and providing actionable insights to support commercial teams.

Professional, proactive, and results-driven with a strong business acumen.

Able to work under pressure, meet deadlines, and adapt to an evolving business environment.

Commitment to customer service (internal and external)

#J-18808-Ljbffr

📌 Sales Support Specialist - French Speaker (Madrid)
🏢 Grouper Technology
📍 Madrid