- Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities
- Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance
- Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention
- Analyze customer feedback to identify upselling and cross-selling opportunities
- Support new customers during onboarding, train them on the platform, and help maximize solution value
- Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring
- Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience

Requirements

- Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification
- At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician
- Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential
- Strong interest in moving towards a customer-focused and relationship management role
- Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities
- Intermediate knowledge of Microsoft Office, particularly Excel and PowerPoint
- Familiarity with CRM tools such as Salesforce,



HubSpot, or similar platforms
- Ability to adapt to changing environments and manage multiple priorities
- Strong team player with a collaborative mindset and results-oriented approach
- Intermediate to advanced level of English
- Additional languages such as Catalan, Italian, or Portuguese are a plus

Core Competencies

Demonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies, and onboarding processes. Proficient in analyzing customer feedback to drive upselling opportunities and improve overall customer experience.

Highest-signal resume keywords

- Occupational Health & Safety Expertise
- Customer Relationship Management
- KPI Analysis
- CRM Tools Proficiency
- Bilingual Communication Skills

ATS Optimization Keywords

Hard Skills

- Occupational Risk Prevention
- Customer Success Management
- KPI Analysis
- Upselling Strategies
- Onboarding Training

Soft Skills

- Excellent Verbal Communication
- Empathy
- Influencing Abilities
- Collaborative Mindset
- Results-Oriented Approach

Certifications & Qualifications

- Occupational Health & Safety Qualification
- Intermediate or Senior-Level Technician Qualification

Industry Keywords

- Customer Engagement
- Customer Retention
- NPS Monitoring
- Consultative Sales
- Customer Support

Tools & Technologies

- Microsoft Office
- Excel
- PowerPoint
- Salesforce
- HubSpot

#J-18808-Ljbffr

📌 Customer Success Specialist – Health & Safety (Madrid)
🏢 Jobtailor
📍 Madrid