Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

Job Requirements

- A few years of Service Desk experience within an international environment.
- Experience in Servicing and Installing Equipment, Computers, Software and Broad technical IT knowledge in the end-user area and a basic understanding of network and server technologies.
- Strong service oriented attitude.
- Solid communication and interpersonal skills with a focus on listening and questioning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.

Operating company: DEXIS

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📌 Field Service Engineer (Alcobendas)
🏢 DEXIS
📍 Alcobendas