B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven

B2B Customer Success Representative

to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. Manage a portfolio of Direct Countries dealers across EMEA Build strong, long-term relationships with assigned dealers Ensure high levels of customer satisfaction through quality service Act as the main point of contact for operational and service-related topics Order Management & Operations

Manage and validate the orderbook for assigned dealers Perform order entry in SAP (ERP system) Track and follow up orders,



liaising with warehouses and logistics teams Ensure on-time and in-full delivery (OTIF) Handle operational issues such as refusals, returns and warranties Data & Reporting

Prepare and maintain customer order databases Analyze data and performance indicators to support decision-making Provide reporting on key KPIs and service levels Ensure accuracy and consistency of customer data Cross-functional Collaboration

Collaborate with Sales teams to support dealer performance and satisfaction Work closely with Supply Chain and Operations teams to resolve issues Handle dealer and sales queries efficiently and professionally Position requirements:

Qualifications:

Fluent English and German (mandatory) Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) Knowledge of SAP, Salesforce and Excel Strong data orientation and analytical skills Understanding of sales processes and logistics flows Competences:

Proactive and solution-oriented High attention to detail and organizational skills Strong communication and interpersonal skills Ability to work cross-functionally Adaptability in a fast-paced environment Preferred

Additional European language is a plus

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📌 B Customer Success Representative (German Speaker) (Madrid)
🏢 Revelyst
📍 Madrid