Responsibilities

Embrace the Customer service model and drive positive behaviors around the company focus areas

Deliver the business initiatives to support the brand business vision and increase productivity

Lead & develop the team to deliver the RL Selling Culture

Execute the Brand Presentation guidelines to further enhance the RL Selling Culture

Exceed sales and profitability targets

Deliver sales and profitability through key metrics: KPI

Deploy Staff resource to match skill/experience & customer requirements

Adopt tools & processes to improve employee efficiency & increase productivity

Understand and support budgetary requirements to increase the store profitability

Manage & maintain a safe working environment for customers and employees

Maintain compliance of all company policy & procedures including health and safety and employment legislation





Partner with the operations manager and implement action plans to minimize shrink and improve store compliance

Qualifications

Previous managerial experience with a fast paced high volume retail environment.

Work autonomously and give proactive guidance to team in a fast paced and dynamic environment

Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)

Able to prioritize work load, meet tight deadlines and specified standards

Excellent organizational, planning and time management skillsExcellent communication skills and the ability to engage, motivate and influence direct team and others

Required languages: English

Computer skills: MS Office

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📌 Department Manager (Madrid)
🏢 Ralph Lauren
📍 Madrid