How you'll help us Keep Climbing (overview & key responsibilities)

Asa Customer Service Agent, you will be central in demonstrating Delta'scommitment to our customers by making their travel experienceas smooth and pleasant as possible.

Thisis a part-time position scheduled for up to 30 hours per week, with theflexibility to work additional hours based onoperationalneeds.

Summary of Responsibilities

- Handles all facets of work associated with ticketing and making reservationsfor passengers, as well as activities necessary to boardand deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.

- Proactively greets customers, assesses their needs, explains Delta's availabletechnology alternatives, and directs them appropriately.

- Positively impacts customers’ use of airport technology to ensure a better,faster, and friendlier airport experience for all customers.

- Displays a positive image of Delta.

- Keeps customers informed while ensuring high‑quality service delivery.

- Efficiently coordinates with internal resources while working under pressureand time constraints to dispatch flights on time.

- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.

- Subject to rotating shifts and off‑days.

- May require outside work.

- This job also requires occasionally lifting bags or items weighing between 50and 70 pounds.

- Practices safety‑conscious behaviors in all operational processes and procedures.

- Additional tasks may be required based on operational and business demands.

What you need to succeed (minimum qualifications)





- Must have permanent valid authorization to live and work in the EU (includingSpain) at the time of application. Delta does not provide visa sponsorshipfor this role.

- Fluent in English and Spanish (written and oral).

- Candidates must be eligible to live and work in Spain.

- This job also requires occasionally lifting bags or items weighing between 50and 70 pounds.

- Must be able to work a minimum of up to 30 hours per week.

- Demonstrates expertise in operations and strong customer service and teamworkskills.

- Embraces diverse people, thinking, and styles.

- Consistently prioritizes safety and security of self, others, and personaldata.

- Must have the flexibility to work in an operation with varying shifts, extendedhours, and 'on-call' requirements.

- Strong written and verbal communication skills.

- Must be approachable and possess interpersonal skills that foster trust andrespect.

- Ready to manage conflict and resolve problems effectively.

- Must be performing satisfactorily in current position.

- High school diploma or equivalent.

What will give you a competitive edge (preferred qualifications)

- Check‑in, gate, and general airport operations experience.

- Knowledge of SNAPP, Delta Matic, and other relevant airport technology.

- Three years of Airport Customer Service experience.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity /affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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📌 Part Time Customer Service Agent - MAD (Madrid)
🏢 Delta Air Lines
📍 Madrid