We are seeking a highly skilled and proactive

Salesforce Support Engineer

to join our team.

We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay Key responsibilities

Hypothesis-driven debugging with incomplete information and time pressure

Clear written communication with clients while an incident is still open

Sound judgment on when to escape and when to keep investigating

Comfort switching between initiative work and interruptions

Genuine autonomy working with teams across time zones

Requirements

Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification

Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it

Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA

Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency,



and an understanding of how systems fail rather than only how they work

Log analysis and error correlation across multiple systems

Strongly preferred

Sumo Logic or an equivalent observability tool (Splunk, Datadog)

Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy

Salesforce CLI and SFDX

Large Data Volumes: data skew, indexing, governor limits at real scale

Performance and load testing experience (Scale Center, Scale Test, or equivalent)

ServiceNow or a comparable ITSM platform

Nice to have

Marketing Cloud, Experience Cloud

AI-assisted development tooling

Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits:

Salesforce certification program with bonus opportunity

Co-working spaces and offices for collaboration

Team activities

Versátil PTO policy

Healthcare

Paid sick leaves, parental leaves, and volunteer days

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📌 Aquiva, Europe - Senior Salesforce Administrator (Madrid)
🏢 Aquiva and Hapi
📍 Madrid