Commercial & CRM Executive DEPARTMENT: CRM & Key Account Management

LOCATION: Ceuta, Spain

Let’s start with the role As a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L;, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly.

As a Commercial & CRM Executive, you will:

Contribute to the development and the growth of the market share for the countries of responsibility;

Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions;

Contribute in developing the annual commercial budget, follows up on the P&L; of the countries of responsibility- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation;

Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;

Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions;

Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side;

Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams;





Supervise/run projects/initiatives to enhance market strategy and customer experience to life;

Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessary;

Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates.

What you’ll bring

3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry;

Excellent Spanish & English both in speaking and writing;

Strong customer focus, hands-on approach, and execution skills, with a keen business sense and sales-driven mindset;

A good understanding of online conversion, retention and reactivation techniques;

A strong grasp of customer loyalty and value strategies in a transactional web and mobile environment;

Good knowledge of key performance and customer metrics;

International experience and working knowledge are an advantage;

Experience in process driven operations is an advantage, will be considered an asset;

High energy and ambition levels with passion for success;

Strong leadership, cooperation and analytical skills, team spirit;

Excellent presentation and communication abilities;

Exceptional stakeholder management and cross-functional coordination skills.

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

A buddy will support you with your onboarding

Hybrid way of working

Unlimited access to Udemy & continuous training

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📌 Commercial & CRM Executive (Madrid)
🏢 Kaizen Gaming
📍 Madrid