Hey! Get ready to set sails and navigate the

rindus wave

We are

rindus,

a People company. We love IT professionals, and our

passion

is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because

growth

is in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams. So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We're expanding our team and looking for a new

rinder

to get on board. Are you the next to

be reeled in ?

About our partner On behalf of our partner

Douglas , we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

What you'll be doing

Design and optimise

end-to-end IT service and support processes, including stakeholder alignment and documentation.

Coordinate and manage

multiple service providers and ensure adherence to SLAs and quality standards.

Monitor and report

on service performance; prepare regular reports and presentations for internal and external stakeholders.

Drive continuous improvement

by identifying process inefficiencies and implementing corrective actions.

Support the team lead

with contract management and vendor negotiations.

Act as the





interface between technical experts and service agents

to foster collaboration and service excellence.

Collaborate as a key member of project teams during IT service rollouts and transformations.

Handle escalation processes professionally and ensure resolution pathways are followed.

Maintain a high level of customer satisfaction through proactive service delivery and communication.

What you'll bring

A university degree in

technical, economic or related disciplines .

3+ years of experience

in IT service management or a similar role.

Strong understanding of

IT service management frameworks (e.g., ITIL)

and service quality assurance.

Excellent

communication skills , with the ability to manage diverse stakeholders and teams.

Fluent in

German and English

(written and spoken) — both are mandatory.

Proven skills in

negotiation and conflict resolution .

Strong analytical thinking and solution-oriented mindset.

What we offer

Being part of dynamic and highly motivated international multicultural team of skilled professionals.

Competitive compensation package.

Flexible working model: hybrid or remote.

23 holiday days.

Versátil schedules with core working hours.

Private health insurance from day 1.

Gym Sponsorship.

English and German language classes.

A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc).

Do you feel like applying? Navigate #TheRindusWave

#J-18808-Ljbffr

📌 IT Service Manager (Madrid)
🏢 Rindus Technology
📍 Madrid