SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over
2,500 laboratories and business facilities across 115 countries , supported
by a team of over 100,000 dedicated professionals . With
more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability.
Our brand promise –
“when you need to be sure”
– underscores our commitment to
trust, integrity and reliability , enabling businesses to
thrive with confidence . We proudly deliver our
expert services
through the
SGS name
and a portfolio of
trusted specialized brands , including
Applied Technical Services ,
Brightsight ,
Bluesign
and
Nutrasource .
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over
2,500 laboratories and business facilities across 115 countries , supported
by a team of over 100,000 dedicated professionals . With
more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve t he highest standards of quality, compliance and sustainability.
Our brand promise –
“when you need to be sure”
– underscores our commitment to
trust, integrity and reliability , enabling businesses to
thrive with confidence . We proudly deliver our
expert services
through the
SGS name
and a portfolio of
trusted specialized brands , including
Applied Technical Services ,
Brightsight ,
Bluesign
and
Nutrasource .
Job Description SGS is accelerating the digital transformation of its core operational platforms. We are hiring a
Microsoft Dynamics 365 Technical Lead
to take ownership of
technical delivery and solution architecture
across
Dynamics 365 Customer Engagement (CE) , with a strong focus on
Customer Service, Field Service and the Power Platform .
This role is
hands-on and delivery-oriented , combining deep technical leadership with accountability for quality, scalability and production readiness in enterprise environments.
Key responsibilities
Lead the
technical design and implementation
of Dynamics 365 CE solutions (Customer Service / Field Service).
Working with the
Solution Architect , act as
technical authority
during delivery, owning architecture decisions and best practices.
Design and govern
Dataverse data models , security roles, integrations and performance considerations.
Guide and review the work of developers and technical consultants (design reviews, code reviews, solution reviews).
Define and enforce
ALM and DevOps practices
(Git, CI/CD pipelines, environment strategy, release governance).
Design and deliver
Power Platform solutions
(Power Apps and Power Automate) aligned with enterprise standards.
Support
go-live readiness, hypercare and production stability , including troubleshooting and root-cause analysis.
Collaborate with business stakeholders,
product owners, vendors and internal IT teams on estimates, PoCs and solution assessments.
Qualifications
Strong
hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) .
Solid experience with
Power Platform
and
Dataverse
in enterprise environments.
Technical extensibility experience (plugins, custom APIs, JavaScript/TypeScript;
C#/.NET preferred ).
Experience defining and operating
ALM / DevOps
processes and release management.
Proven ability to
lead technical workstreams
and take ownership of delivery outcomes.
Comfortable operating in complex, multi-stakeholder environments.
Professional level of English
required (Spanish is a plus).
Nice to have
Experience with
Dynamics 365 Field Service .
Exposure to
Customer Service Workspace / Omnichannel .
Vendor collaboration experience (PoCs, RFP/RFQ technical inputs).
Experience in global or multi-country delivery environments.
Additional Information Why SGS?
Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
Enjoy a versátil schedule and hybrid work model
Access continuous learning opportunities through SGS University and Campus.
Collaborate in a multinational environment with colleagues from various continents.
Benefit from a comprehensive benefits platform.
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. To join our motivated and dynamic team!
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📌 Microsoft Dynamics 365 Technical Lead (CE / Power Platform) (Madrid)
🏢 SGS
📍 Madrid