Are you passionate about leading teams, driving operational excellence, and contributing to innovative projects? We are looking for an

RTO Supervisor

with

1-2 years of experience

who is eager to take the next step in their career within a fast-paced, international, and constantly evolving environment.

In this role, you will lead a team of 20-30 agents, monitor/a performance through KPIs, and collaborate with general stakeholders on the implementation of new processes, automation initiatives, and AI-driven projects. You will play a key role in bridging global strategy with local execution, helping to improve efficiency, team engagement, and operational performance across multiple markets.

Requirements

1-2 years of experience as a Team Leader, Supervisor, or in a similar role.

Experience tracking KPIs and driving process improvements.

Fluent English, both written and spoken (mandatory).

Strong leadership and people management skills.

Proficiency in Google Sheets.

SQL knowledge is a plus.

Interest in or familiarity with AI tools such as Gemini, Claude, N8N, or similar is a plus.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

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📌 RTO Supervisor (Madrid)
🏢 Adecco
📍 Madrid