We are seeking a highly skilled and proactive

Salesforce Support Engineer

to join our team. We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay Key responsibilities

Hypothesis-driven debugging with incomplete information and time pressure Clear written communication with clients while an incident is still open Sound judgment on when to escape and when to keep investigating Comfort switching between initiative work and interruptions Genuine autonomy working with teams across time zones Requirements

Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency,



and an understanding of how systems fail rather than only how they work Log analysis and error correlation across multiple systems Strongly preferred

Sumo Logic or an equivalent observability tool (Splunk, Datadog) Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy Salesforce CLI and SFDX Large Data Volumes: data skew, indexing, governor limits at real scale Performance and load testing experience (Scale Center, Scale Test, or equivalent) ServiceNow or a comparable ITSM platform Nice to have

Marketing Cloud, Experience Cloud AI-assisted development tooling Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect Benefits

Salesforce certification program with bonus opportunity Co-working spaces and offices for collaboration Team activities Versátil PTO policy Healthcare Paid sick leaves, parental leaves, and volunteer days

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📌 Aquiva, Europe - Salesforce Support Engineer (Madrid)
🏢 Aquiva and Hapi
📍 Madrid