At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.
More than a job: a mission We’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence.
You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.
Your role, your impact
Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
Oversee customer inquiries, orders, returns and complaint resolution within your portfolio
Define pricing tactics in collaboration with Operations Managers and Customer Directors
Monitor delivery performance through KPI management, root cause analysis and corrective actions
Drive continuous improvement initiatives in line with the APSYS roadmap
Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams
Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors
You’ll work with sharp, committed teams across engineering, operations,
supply chain and customer management - solving complex challenges that shape the future of mobility.
What You Bring
Degree in Engineering, Industrial Studies, Business Administration or a comparable field
High level of English
Experience in people management and team leadership
Experience in Customer Service and/or Supply Chain environments
Knowledge of SAP Sales & Delivery modules
Strong communication and stakeholder management skills
How Success Is Measured
Customer satisfaction and responsiveness to inquiries and complaints
Delivery KPI performance and implementation of improvement plans
Team engagement, development and operational efficiency
Quality and timeliness of commercial and customer service processes
Contribution to continuous improvement and business growth opportunities
Alstom, a great place to grow
Enjoy stability, challenges and a long-term career free from boring daily routines
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our cooperative working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage
Here, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.
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📌 Customer Service Team Leader (Madrid)
🏢 Alstom
📍 Madrid