Qonto seeks a Customer Care Trainer to elevate the quality and consistency of our frontline French-speaking support. You will blend hands-on Level 2 support with quality analysis, coaching, and operational problem-solving within our Payments scope.
Collaborate with Product and Tech, coach external Team Leads, and help shape a scalable quality and coaching model for a high-volume, multilingual customer care operation.
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📌 French Payments Care Coach & Quality Lead (Madrid)
🏢 Qonto
📍 Madrid