Please note: This is a remote role so the candidate can be based anywhere in Spain

About Us

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities

What will you do?

Deploy products to customer systems (either onsite or remotely)

Perform cross-product support including complex system recovery

Analyze log files to assist in problem identification and resolution

Diagnose and isolate complex cross product inter working issues and third party issues





Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met

Propose, review, approve and implement changes on systems in deployment or support phase

Recommend product/process improvements to product development team and product management

Participates in 24x7 on-call coverage during out-of-office hours

What we expect you already know/have?

Willingness to learn new things

Willingness to travel to abroad to customers

Analytical thinking

Good experience working with Linux and network administration

Experience of installing, upgrading and configuring computer hardware and software

Good virtualization experience

Knowledge of mobile networks

Good understanding of software engineering principles

Experience working with IP networks

Experience working with DBs

Knowledge of Kubernetes & Docker

Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

📌 Telecom Support Engineer (Packet Core) (Madrid)
🏢 Mavenir
📍 Madrid