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Help Desk Support Specialist

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TransPerfect We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. When applying, please ensure you're submitting your CV in English. Responsibilities include: Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair Adhere to procedures for logging, reporting and monitoring helpdesk requests Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building Required Skills:



Must be fluent in the English language The idóneo candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people Highly self-motivated and with reasoning skills Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO) Knowledge of Mac OS X is desirable Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc. Knowledge of Antivirus and Spyware removal techniques Ability to quickly diagnose and fix problems Ability to articulate and maintain attention to technical details Ability to open a computer and replace defective components Desire to learn new skills Ability to follow through and document issues as well as resolutions Be able to work in a team-oriented, collaborative environment Familiar with Microsoft Active Directory a plus By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting Seniority level

Entry level Employment type

Full-time Job function

Information Technology and Customer Service Industries

Translation and Localization, IT Services and IT Consulting, and Software Development Referrals increase your chances of interviewing at TransPerfect by 2x We are not including additional job postings or unrelated signals. This posting focuses on the Help Desk role in London, UK.

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📌 Help Desk Support Specialist (Madrid)
🏢 Transperfect
📍 Madrid