Join Viking Travel Care Viking Travel Care is looking to strengthen our Transport Team with experienced

Transport

&

Repatriation

Specialists .

We are seeking a structured, proactive, and hands‑on professional with experience in travel insurance assistance, case management, travel operations, or medical transport coordination. This is an exciting opportunity to join an international team and play a key role in arranging medical repatriations and travel solutions for customers worldwide.

In this role, you will work closely with Assistance Coordinators, medical providers, airlines, and travel partners to coordinate medical repatriations, air ambulance transports, assisted travel, and complex travel itineraries.

Key Responsibilities

Manage all types of cases, ranging from simple to highly complex

Coordinate medical transport cases and repatriations, including air ambulance transports

Arrange flights and manage complex travel itineraries

Handle ticketing related to medical transports and assisted travel requests, including WCHR, stretcher cases, and other special service requests

Coordinate with airlines, travel partners, healthcare providers, and internal stakeholders

Provide support, guidance, and knowledge sharing to colleagues

Ensure smooth, efficient, and cost-effective travel arrangements

Follow operational procedures, quality standards, and internal guidelines

What We Are Looking For

Minimum 2-3 years of experience within a travel agency, airline, travel assistance company, or ticketing environment





Strong understanding of ticketing systems and travel industry terminology

Experience handling complex bookings and last-minute changes

Excellent English communication skills, both written and spoken

Knowledge of a Scandinavian language (Norwegian, Swedish, or Danish) is considered a strong advantage

Strong IT skills and the ability to quickly learn new systems

Personal Qualities

Structured and organized, with the ability to prioritize effectively in a fast‑paced environment

Proactive and solution‑oriented

Versátil and comfortable handling urgent and time‑sensitive situations

Strong team player with excellent communication skills

Eager to learn and contribute to continuous improvement

What We Offer

A permanent employment contract under Spanish labor law

The opportunity to work for a well‑established Nordic company

A dynamic, supportive, and international work environment

Professional development and growth opportunities

Meaningful work helping travelers when they need assistance the most

Practical Information Position:

Transport & Repatriation Specialist Employment Type:

Full‑time, permanent Working Hours:

Day, evening, and weekend shifts Location:

Torrevieja or Fuengirola, Spain Start Date:

As soon as possible or by agreement

Questions? Please contact: Transport and Repatriation Manager, Daisy Haran E-mail: [email protected] or mobile: +34 620757084

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📌 Transport Specialist (Madrid)
🏢 Viking Sverige
📍 Madrid