About AuditQ

AuditQ is building the AI-powered compliance platform for the food industry.

Food safety teams are still spending enormous amounts of time managing compliance through spreadsheets, documents, emails and disconnected systems. AuditQ brings compliance management, audits, CAPAs, supplier management, risk management and regulatory workflows into one intelligent platform.

Our ambition is simple: reduce the administrative burden on food safety teams so they can spend more time improving food safety and less time managing compliance.

As we grow internationally, we're looking for a Customer Success Specialist to help our customers get maximum value from AuditQ.

Your role

You will be the bridge between our customers and our product.

From the moment a new customer signs, you will help them successfully implement AuditQ, structure their workflows and make the platform part of their daily way of working.

This isn't traditional customer support, and it isn't consultancy.

Your job is to make customers successful through AuditQ.

You will work closely with quality managers, QHSE teams and food safety professionals across different types of food businesses from growing manufacturers to larger multi-site organizations.

What you'll do

- Understand customers' food safety and compliance processes.
- Help customers configure areas such as audits, CAPAs, compliance, supplier management and risk management.
- Guide companies using AuditQ to achieve and maintain food safety certification.
- Train Quality and QHSE teams and drive adoption across their organizations.
- Proactively identify customers who aren't getting enough value from the platform and help them succeed.




- Build long-term relationships with customers and identify opportunities for expansion across teams, sites and modules.
- Gather structured customer feedback and work directly with our product team to improve AuditQ.
- Identify repetitive implementation work that can be standardized or automated.
- Develop onboarding playbooks, best practices, templates and training material as we scale.
- Help shape how Customer Success at AuditQ should operate internationally.

You'll probably thrive here if you
- Proven experience working as a Customer Success Specialist, Customer Success Manager, Implementation Specialist, or similar customer-facing SaaS role.Own the onboarding and implementation of new AuditQ customers.
- Are comfortable talking to both operational users and management.
- Enjoy solving complex customer problems.
- Can challenge customers rather than simply saying yes to every request.
- Are structured and capable of managing multiple implementations simultaneously.
- Have strong communication and training skills.
- Are curious about AI and how technology can transform food safety.
- Prefer building repeatable processes over doing the same manual work repeatedly.
- Are comfortable working in an early-stage environment where not everything has been defined yet.
- Speak fluent English, Dutch and French.

What this role is not





We think this distinction is important.

You won't be hired to become an outsourced Quality Manager for our customers.

You won't spend your days writing HACCP plans, procedures or compliance documentation on behalf of customers.

And you won't simply answer support tickets.

Instead, you'll help customers use AuditQ to do these things faster, more consistently and with less administrative work.

Every recurring customer problem you discover should ultimately help us make the product better.

Why join AuditQ?

Food safety is becoming increasingly complex. Companies face more certification requirements, more supplier information, more regulatory obligations and more documentation while quality teams aren't necessarily getting bigger.

We believe AI can fundamentally change how these teams work.

You'll join AuditQ at a stage where you won't simply execute an established Customer Success playbook. You'll help build it.

You'll work directly with the founders, product team and customers, influence the product roadmap, and help define how AuditQ is implemented across food companies internationally.

Our goal isn't just to sell another piece of quality software.

We want to build the operating system food safety teams rely on every day.

Offer

- Competitive salary, aligned with your experience and expertise.
- Hybrid working, combining flexibility with regular collaboration at our office.
- The tools and equipment you need to do your best work.
- Meal vouchers.
- Regular team activities.
- Plenty of room to grow with AuditQ as we expand internationally.

Interested?

We'd love to hear from you through [email protected].

📌 Customer success specialist (España)
🏢 AuditQ
📍 España