IT Support Engineer / Plant IT Support Engineer

Role Description

We are looking for hands-on IT Support Engineers along with MSSQL DBA’s for a large project to provide onsite technical support within manufacturing and industrial locations.

The role will focus primarily on day-to-day user support, desktop support, application support and local IT troubleshooting , while also assisting with infrastructure and project activities such as Windows upgrades, device refreshes, network issues and local systems support.

This is a broad support role. Candidates are not expected to be specialists in every technology listed , but should have a good general IT support background and be comfortable working independently onsite.

Key Responsibilities

- Provide onsite 1st/2nd/3rd line IT support to users. (Either 1st or 2nd or 3rd - depending on your experience)
- Troubleshoot Windows desktops, laptops, peripherals and standard office applications.
- Support Microsoft Windows and Microsoft 365 environments.
- Assist users with hardware, software, login, connectivity and application issues.
- Support local networking and connectivity issues.
- Assist with Windows upgrades, PC refreshes and migration projects .
- Support local printers, scanners and other workplace technology.
- Provide basic support around Cisco networking .
- Support virtual environments such as VMware where required.




- Assist with MS SQL-related application/database issues and escalate specialist DBA issues where necessary.
- Support MES / manufacturing systems used within the plant.
- Assist with CAD and engineering applications .
- Support backup/recovery tools, including Rubrik , where used.
- Log, manage and resolve incidents and service requests.
- Liaise with central IT teams and specialist support teams when escalation is required.
- Maintain local IT documentation and asset information.
- Support neighbouring sites where practical and geographically appropriate.
- Provide holiday/sickness cover where required.

Essential Skills

- Experience in either IT Support, Desktop Support, Service Desk, Field Support or Site Support or DBA .
- Strong Windows desktop support skills.
- Good knowledge of Microsoft Office / Microsoft 365.
- Comfortable troubleshooting hardware and software issues.
- Basic networking knowledge.
- Good communication and customer-facing skills.
- Able to work independently onsite.
- Willingness to support users in a manufacturing / industrial environment.

Experience with any 4 of the following is essential: (You do not require all noted below)

- Cisco networking
- VMware
- MS SQL
- MES systems
- Rubrik
- Windows Server
- Active Directory
- CAD applications
- PowerShell
- Manufacturing / automotive IT support
- ITIL environments
- Windows upgrade / migration projects

Experience

2+ years of IT support experience

📌 IT Support Engineer / Plant IT Support Engineer (España)
🏢 US3 Consulting
📍 España