Start: asap

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DUTIES AND RESPONSIBILITIES:

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- Provide customer support to Dutch-speaking customers via phone, email and live chat

- Handle customer questions, orders and product-related enquiries

- Resolve complex customer cases and identify practical solutions

- Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required

- Manage customer cases across multiple channels while maintaining high service and quality standards

- Identify root causes of recurring customer issues and contribute to process improvements

- Maintain accurate customer and case information within the relevant systems

- Meet daily productivity, quality and customer satisfaction KPIs

- Provide clear, calm and professional communication throughout every customer interaction

- Participate in team meetings, 1:1s, workshops and improvement projects

- Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

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- Native or near-native Dutch language skills and fluent English

- A third language is an advantage

- Minimum 1 year of experience in a fast-paced customer-facing role

- Strong communication and interpersonal skills





- Natural problem-solving ability and a proactive approach to customer issues

- Ability to remain calm and effective under pressure

- Comfortable working with multiple communication channels and systems

- Experience working with KPIs and performance targets

- Strong adaptability and ability to thrive in a dynamic environment

- Open to direct feedback and continuous improvement

- Entrepreneurial and ownership-oriented mindset

- Already based in or near Valencia, Spain

- Valid eligibility to work in Spain / EU work eligibility

- Available to start as soon as possible.

BENEFITS:

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- Office-based working environment in Valencia

- Daily breakfast and lunch provided at the office

- Twice-weekly bootcamp xqbhyrx in Turia Park

- Annual AI learning budget

- Internal mentorship and development opportunities

- Personal development workshops

- Comprehensive onboarding programme

- Regular employee recognition and company events

- Support with Spanish bureaucracy and NIE process

- 20% employee discount on company products

- Referral bonus of up to €600

- Paid time off for volunteering

- Donation matching programme

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Guidance and tools to reach your full potential

- And much more!!!

#J-18808-Ljbffr

📌 Dutch-speaking Customer Experience Specialist (Valencia)
🏢 personalbro-u-herrmann
📍 Valencia