As a Service Technician, you provide technical support for our products, applications and service solutions to our customers. In case a team is working at customers site one person needs to be the leader on site with the following responsibilities: The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values. You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.Your tasksPreventative & corrective maintenance of Kardex systems & solutionsComplete jobs in a timely manner according to set quality standardsCustomer training (Operator, Health & Safety, Maintenance etc.)Generate leadsAdministrative management tasks (reporting, personal spare parts inventory, etc.)Provide remote diagnostics (via phone or remote connection)On-call service to customersPLC troubleshooting & diagnosticsBasic Software troubleshootingUnderstand, promote and advise on Kardex Remstar products and servicesAdhere to local Health and safety regulationsPositively represent the company with all external & internal stakeholdersContribute to the performance of the team by displaying a positive and enthusiastic attitude,



showing support and involvement in all activitiesEnsure all customer feedback is recorded in a structured and professional manner to support our continuous improvement cultureSupport the growth of Kardex Remstar by promoting a positive and professional image of our business at all timesAct as a trusted advisorYour profileGood general standard of educationMechanic/ Electronic / Electrical degree / trainingCompTIA A+ of similar experienceExperience in field customer serviceFamiliar with diagnostic methodsBasic computer skillsTechnical / mechanical / electronic experienceExperience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERPExperience in industrial communication (Field bus, Ethernet, etc.)Experience with onsite health and safetyExcellent communication skillsCustomer orientedConfident, strong assertive team playerGood interpersonal skillsAmbitious and looking for growthWillingness to travelService mindedEnglish language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)German/other languages are valuedLocal language proficiencyMechanic / Electronic TrainingFamiliar with diagnostic methods / Methodological skillsBasic computer skillsPLC troubleshootingElectrical & Electronic troubleshootingBasic software programming knowledgeLogistics knowledge/ experience is a plusAbility to work at heightWillingness to travelCar licenceWorking with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
#J-18808-Ljbffr

📌 Field Service Technician (San Fernando de Henares)
🏢 Es1 Kardex Sistemas
📍 San Fernando de Henares