Deliver world-class customer service while responding to Merchant inquiries and concernsBuild meaningful relationships with Merchants through a consultative approachUnderstand Merchants' current and future needsProvide first-contact resolution and negotiate positive outcomes for the Merchant and American ExpressMeet and exceed quality goals, compliance regulations, and productivity targetsNavigate computer systems and applications to service Merchants and enable them to get the most from online and mobile platformsDocument payment details, Merchant changes of details, changes of address, and travel notificationsRe-prioritize and adapt to an ever-changing environmentRequirementsHighly proficient in German and English, with strong verbal and written communication skills especially in a business contextDemonstrate personal excellence by remaining positive in difficult situationsDisplay a passion to serve by delivering outstanding service in every interaction with our MerchantsAbility and resilience to work in a fast-paced and dynamic environment, multitask, and use multiple systems and digital tools to service MerchantsStrong interpersonal, communication, verbal,



and written skillsAssertiveness to handle difficult conversationsExcellent negotiation, influencing, and resourcefulness skillsCritical, analytical, and forward-thinking problem-solving skills, with strong attention to detailEmployment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorshipCore CompetenciesDemonstrates exceptional customer service skills while effectively communicating in both German and English. Capable of building strong relationships with Merchants through a consultative approach and adept at navigating digital tools to meet their needs.Highest-signal resume keywordsBilingual Proficiency in German and EnglishCustomer Service ExcellenceNegotiation and Influencing SkillsProblem-Solving and Analytical SkillsMultitasking in Fast-Paced EnvironmentsATS Optimization KeywordsSoft SkillsStrong Verbal and Written CommunicationInterpersonal SkillsAssertivenessAttention to DetailResilienceIndustry KeywordsMerchant ServiceCompliance RegulationsQuality GoalsProductivity TargetsTools & TechnologiesComputer SystemsDigital ToolsOnline PlatformsMobile Platforms
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📌 Customer Service Representative – German, English Speaker (Madrid)
🏢 Jobtailor
📍 Madrid