About the roleThis is a part/full-time, on-site, job position at ApartEasy.ApartEasy is a Barcelona-based vacation rental management company. We're looking for a proactive, organized, and guest-focused person to join our team as a Guest Relations Specialist, ensuring our guests have a smooth, memorable stay while keeping our properties running seamlessly.Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.Responsibilities- Manage guest reservations across booking platforms (Airbnb,, etc.).- Provide guest support before, during, and after their stay (via chat, email, and phone).- Coordinate check-in and check-out processes, including remote/self check-in tools.- Handle guest requests and resolve issues promptly and professionally.- Schedule and oversee cleaning and maintenance teams between stays.- Maintain accurate records of bookings, incidents,



and property status.- Collaborate with the operations team to improve guest satisfaction and review scores.Requirements- Fluent in English and Spanish.- Strong organizational skills and attention to detail- Comfortable using digital tools/software (PMS, channel managers, messaging apps)- Problem-solving mindset and ability to stay calm under pressure.- Flexibility to work 1 in every 3 weekends (typical in hospitality)- Valid work permit in Spain.Nice to have- Previous experience in customer service, hospitality, or tourism.- A third language (French, German, Italian,..)What we offer- Competitive salary, commensurate with experience.- Annual bonus.- Annual training voucher to support your growth.- Job contract.- Adaptable schedule: part-time or full-time available.- Friendly, close-knit team environment. xqysrnh- Opportunity to grow within the company.

📌 Guest Relations Specialist (Barcelona)
🏢 ApartEasy
📍 Barcelona