Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.
KEY TASKS Ensuring a warm, welcoming environment to students, parent and visitors to the sites
General support to the Manager and job cover in his/her absence.
Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.
Working with the General Manager to ensure the sites are safe environments in which to live and work.
Working to a set budget.
Assisting with the marketing, lettings and promotion of the accommodation
Undertaking regular inspections of flats
Undertaking routine daily/weekly safety inspections and updating the web based safety
Management system
Establishing and developing working relationships with suppliers and contractors
Supporting the site team
Being part of the out of hours rota for emergencies
Supporting the management of the site in compliance with ANUK National Code of standards
Working with University accommodation team delivering a quality service




Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies
General support to the team in reception when required.
You may be required to undertake other duties from time to time as the company may require
KNOWLEDGE AND SKILLS Experience with students or within the University Sector preferred but not essential
Experience of working within the Hospitality sector preferred
Experience of working to budgets and targets
Experience in producing weekly and xiphteb monthly KPI reports
Excellent communication skills displaying sensitivities to and understanding residents needs
Excellent leadership and management skills
Self-motivated and results driven
Strong Local knowledge
Experience managing an Operational budget desirable
Good level of computer literacy using Microsoft Word, Excel and Outlook
Must be pro-active and able to use initiative in order to make the site the best available
Multi Lingual essential – Spanish and English
Knowledge of the local community and city wide knowledge

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📌 Assistant Manager Aravaca (Madrid)
🏢 Livensa Living
📍 Madrid