MTS Globe Spain

Who are we?

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do?

We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.

What do we offer?

At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a general career.

Why join us?

Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP

MTS Globe is an equal opportunities employer.

Job description





Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment.

In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone.

Main responsibilities
- Handling inbound calls from tourists and agencies with a solution-oriented mindset
- Assisting with hotel reservations and service-related queries
- Confirming transfer schedules
- Supporting customers with incidents (lost items, changes, special requests, etc.)
- Managing emergencies with professionalism and empathy
- Providing accurate and helpful information

Requirements
- Minimum experience of one year in a similar position.
- Customer service oriented.
- Fluent English

📌 Customer Care Agent (Palma)
🏢 MTS Globe
📍 Palma