Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.KEY TASKS- Ensuring a warm, welcoming environment to students, parent and visitors to the sites- General support to the Manager and job cover in his/her absence.- Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.- Working with the General Manager to ensure the sites are safe environments in which to live and work.- Working to a set budget.- Assisting with the marketing, lettings and promotion of the accommodation- Undertaking regular inspections of flats- Undertaking routine daily/weekly safety inspections and updating the web based safety- Management system- Establishing and developing working relationships with suppliers and contractors- Supporting the site team- Being part of the out of hours rota for emergencies- Supporting the management of the site in compliance with ANUK National Code of standards- Working with University accommodation team delivering a quality service- Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies- General support to the team in reception when required.- You may be required to undertake other duties from time to time as the company may requireKNOWLEDGE AND SKILLS- Experience with students or within the University Sector preferred but not essential- Experience of working within the Hospitality sector preferred- Experience of working to budgets and targets- Experience in producing weekly and xqysrnh monthly KPI reports- Excellent communication skills displaying sensitivities to and understanding residents needs- Excellent leadership and management skills- Self-motivated and results driven- Strong Local knowledge- Experience managing an Operational budget desirable- Good level of computer literacy using Microsoft Word, Excel and Outlook- Must be pro-active and able to use initiative in order to make the site the best available- Multi Lingual essential – Spanish and English- Knowledge of the local community and city wide knowledge

📌 Assistant Manager Aravaca (Madrid)
🏢 Livensa Living
📍 Madrid