ABOUT THE COMPANYHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a integral company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry, you do need to be passionate.JOB RESPONSIBILITIESHandle check in procedure and follow admission instruction;Greet, receive and bid farewell guests at different airport spaces, i.e. security control, boarding gate, baggage claim, etc;Assist guests with their needs within airport facilities, internet access requirements, baggage arrangement and transportation, shower and nap room bookingCarry out regular checks of all areas of the Lounge. Assist in promoting various services and facilities of our airport lounges to customers, ensure able to dealswith guest requests and complaints promptly and effectively Take care of lost and found items and the related documentation. Handle confidential information, including guest records,



with a high degree of integrity.Responsible for answering the telephone line and taking appropriate immediate action, as well as administrative tasksMaintain accurate records including cash flows and receipts.To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.To undertake other jobs assigned by supervisor from time to time.Eventually carry luggage if neededJOB REQUIREMENTSRelevant experiences in airports, hotel services or catering is an advantageOutgoing, presentable with good interpersonal and communication skillsGood command of spoken and written English and Spanish (additional languages are desirable)Able to work independently and under pressureRotative scheduleMicrosoft Office packageWorking location: MAD Airport

📌 Meet and Assist Officer (Comunidad de Madrid)
🏢 Plaza Premium Group
📍 Comunidad de Madrid