We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the General Commercial & Marketing Services (GCMS) team.

The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.

In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations .

What You’ll Do
Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
Monitor, track, and resolve incidents, service requests, and operational issues.
Support day-to-day content, product information, and publishing processes.
Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
Create and maintain procedures, operational documentation, and knowledge articles.
Analyze operational data and prepare reports, dashboards, and KPI metrics.
Conduct root cause analysis and identify opportunities for process improvement.
Collaborate with business and technology stakeholders to ensure timely issue resolution.




Support compliance with company policies, processes, and SLAs.
Contribute to automation, efficiency, and continuous improvement initiatives.
Support other technologies and services within the GCMS scope when required.

What We’re Looking For
~ Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
~2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
~ Strong interest in digital content, marketing technology, digital commerce, or content operations.
~ Strong analytical, organizational, and problem-solving skills.
~ Fluent English is required.
~ Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills
Microsoft Excel & Office 365
Reporting and dashboard creation
Ticketing & service management tools
Content management principles
Basic understanding of DAM & PIM
Digital marketing & content operations
Process and workflow management
Data analysis and visualization
Documentation management

📌 Senior Technology Operations Analyst (Vitoria-Gasteiz)
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