NTT DATA is made up of people who use technology to solve real challenges. We work across industries and countries, combining the scale of a global technology and consulting company with teams where collaboration, learning and technical curiosity matter every day.

Join a global tech leader and work in an international DevOps environment!

At NTT DATA, we are looking for a Functional Analyst Expert to join an international DevOps team supporting a customer portal. You will play a key role in business analysis and customer incident management, contributing to the identification, prioritization, and tracking of production issues while working in an international and collaborative environment.

? What you will do

- Manage customer incidents
- Analyze and prioritize production incidents
- Proactively identify potential issues
- Document and track issues in the system

? What we are looking for

- 5+ years of professional experience as a Functional Analyst Expert
- Experience in customer incident management
- Experience analyzing and prioritizing production incidents
- Experience proactively identifying potential issues
- Experience with Jira
- Experience with Confluence
- Knowledge of Project Management
- Experience with REST API Analysis
- Knowledge and experience with Generative AI (GenAI)
- Languages: High level of English, with the ability to work effectively in an international environment. Spanish is a plus.

- Preferred location: Barcelona,



with availability to work from the office 1 day per week
- Candidates based in Madrid or Zaragoza will also be considered, with availability to work from the Barcelona office every two weeks

? Soft skills

- Strong communication and interpersonal skills
- Analytical and problem-solving approach
- Customer-oriented mindset
- Ability to prioritize and work under pressure
- Proactive attitude and sense of ownership
- Strong teamwork and collaboration skills
- Continuous improvement mindset

? Why join NTT DATA?

- Work on international and innovative projects, contributing to relevant digital solutions in a global technology environment.
- Access modern technologies and engineering practices, with the opportunity to contribute to solutions that have real business impact.
- Join a collaborative environment where technical knowledge is shared and multidisciplinary teams work closely together.
- Continuous learning through training, certifications and day-to-day collaboration, supporting your professional and technical development.
- Have space to contribute ideas, challenge existing approaches and drive continuous improvement, helping you grow your technical profile over time.
- Be part of a global technology consulting leader with the scale to build a long-term career while maintaining the proximity and collaboration of the teams you work with.

? Interested?

Apply now and become part of NTT DATA’s general technology community.

📌 Functional Analyst Expert (She/He/They) - NTT DATA Europe & Latam (Barcelona)
🏢 Ntt Data Europe & Latam
📍 Barcelona